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Ordering, Shipping & Warranty Information
Terms & Conditions
- Prices and special offers are effective as of August 1, 2009, and are subject to change without notice Shipping/handling (FOB Illinois) and insurance charges are paid by the customer.
- For Online Orders: Prices and special offers are subject to change without notice.
- For the following states, please pay your state, county and local taxes:
For the following states, please pay your state, county and local taxes: Arizona, California, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Virginia, Washington.
- For Online Orders: The customer is responsible to pay any state, county, and local sales & use tax other than taxes shown on your invoice.
- Any other countries outside the United States:
All orders are on a pro forma basis requiring payment in U.S. funds plus shipping and handling. Duties, customs fees and taxes are the responsibilities of the customer. Call for shipping and handling charges, 800.999.4660 option 1. county and local taxes.
- Return/Exhange Policy:
All Don Johnston merchandise may be returned within 30 days for exchange, credit or refund if it is in unmarked, like-new condition and in the original packaging.
Don Johnston product returns after 30 days are subject to a 15% restocking fee.
We do NOT accept Don Johnston product returns after 90 days.
We do not accept returns of products not manufactured by Don Johnston after 30 days.
Intel Readers purchased from Don Johnston Incorporated may be returned with original packaging and all accessories and documentation in new condition within 30 Days.
If the Intel Reader is damaged due to reasons outside of the warranty refunds will be denied. If there are missing, worn or damaged accessories a 15% restocking fee will be charged.
*Customer is responsible for the return shipment and associated costs. Customer maintains ownership of product returned until it is received at our wareshouse.
Payment
- From Individuals:
Prepayment of all charges (merchandise plus shipping/handling/insurance) is needed before goods are shipped. Methods of prepayment include check or money order, and VISA/MasterCard or American Express. Payment is to be made in U.S. funds.
- From Schools, Government Agencies, and Hospitals:
Net 30 days from date of invoice when submitted with your organizational purchase order. Submit this order form or your organizational purchase order.
- From Businesses:
Prepayment of all charges is needed before goods are shipped. Methods of prepayment include check or money order and VISA/MasterCard. Your company may apply for credit terms, pending approval by our accounts receivable department. Please call us for a credit application.
Shipping Information
- Delivery Services Used:
Unless otherwise requested, we will ship by the carrier that we have found to be most reliable and cost efficient to your area. We do not guarantee the delivery schedule of the carriers.
- Traditional Orders:
Continental U.S. Shipments: 3% of product total
Minimum charge for any order place- $6.00
Alaska - Hawaii - APO - FPO 3% plus an additional $25.00. $30.00 minimum charge.
Rush shipping-continental U.S. shipments only
2nd day - 3% plus an additional $15.00.
Overnight shipping - 3% plus an additional $25.00.
Rush shipping to Alaska, Hawaii, APO or FPO - 3% plus an additional $35.00
-NOTE- NO overnight shipping available.
- Online Orders:
Shipping and handling orders based on purchase amounts.
Warranty
Don Johnston Incorporated offers a one-year limited warranty on all Don Johnston hardware and a 90-day limited warranty on all Don Johnston software. Warranty covers intended use of products. Products manufactured or published by other companies carry the original manufacturers' warranties. Call Customer Success if you have any questions about your purchases.
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